Refund & Return Policy

At INTELLIACTS, we stand behind the quality of our digital services. Our refund policy is designed to be fair and transparent:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of project initiation if you're not satisfied with our initial deliverables
• Milestone-Based Refunds: For ongoing projects, refunds are calculated based on completed milestones
• Subscription Services: Monthly subscriptions can be cancelled anytime with no penalty

Refunds may be requested under the following conditions:

• Service does not meet agreed-upon specifications
• Project deliverables are significantly delayed beyond agreed timeline
• Technical issues prevent service delivery
• Client cancellation within the first 30 days of project start

The following services are non-refundable:

• Completed and delivered projects that meet specifications
• Third-party costs (domain registration, hosting, advertising spend)
• Custom development work that has been completed and delivered
• Consultation services that have been provided
• Services cancelled after 30 days without valid reason

To request a refund:

1. Contact our support team at support@intelliacts.com
2. Provide your project details and reason for refund request
3. Allow 3-5 business days for review of your request
4. If approved, refunds are processed within 7-10 business days
5. Refunds are issued to the original payment method

For any physical products or marketing materials:

• Return Window: 30 days from delivery date
• Condition: Items must be unused and in original packaging
• Return Shipping: Customer responsible for return shipping costs
• Processing: Returns processed within 5-7 business days of receipt

If you're not satisfied with our refund decision, we offer:

• Escalation to senior management
• Mediation through third-party services
• Alternative solutions such as service credits or project modifications

Support Team: support@intelliacts.com

Phone Support:

• USA: +1 (929) 833-9133
• UK: +44 7707 342346
• Pakistan: +92 3322058116

Business Hours: Monday-Friday, 9AM-6PM (respective local times)